To ensure clarity and fairness in managing appointments, the following cancellation policy is established:

1. Cancellation Notice Requirement: Clients must provide at least 24 hours notice before their scheduled service to avoid incurring a fee. This allows the business to potentially fill the appointment slot with another client.

2. Cancellation Fee: If a client cancels within 24 hours of their appointment, a fee of $20 will be charged. This fee serves as a deterrent against last-minute cancellations and helps mitigate the financial impact on the business.

3. No-Show Policy: If a client fails to show up for their scheduled appointment without prior notice, they will be charged the full price of the service. This policy is in place to compensate for lost revenue due to unfilled time slots that could have been allocated to other clients.

4. Communication of Policy: It is essential that this cancellation policy is communicated clearly during the booking process, included in confirmation emails, and displayed prominently on all relevant platforms to ensure clients are aware of these terms before making an appointment.

5. Exceptions: While this policy is firm, exceptions may be made in cases of emergencies or unforeseen circumstances at the discretion of management.

By implementing this cancellation policy, we aim to foster mutual respect between our business and our clients while ensuring operational efficiency.